Service deep dive
AI Sales & Support Desk
Agent grounded in the client's live catalogue across WhatsApp/Instagram/Facebook/web: price, stock, policy answers, qualification, order capture, human handoff.
Scope
Catalogue-grounded answers, qualification, order capture, human handoff, acceptance tests, go-live, and monthly review.
Exclusions
No guaranteed revenue, no 100% accuracy claim, no unlimited messages/support/changes, no unofficial QR/session-based WhatsApp automation.
Acceptance criteria
Written accuracy tests on the client's own catalogue are agreed before build completion: price, stock, policy answers, handoff behavior, and refusal behavior.
Go-live timeline
- Diagnostic
- Baseline
- Build
- Acceptance tests
- Go-live
- Monthly review